— THE HELP DESK —
Need help? We got you.
Real humans, fast replies. Average response under 4 hours during business days. The most asked questions are answered below.
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∞warranty
— THE QUESTIONS —
Most asked, most answered.
📦 SHIPPING & ORDERS
How fast do you ship?
Every piece ships from our atelier within 24 hours of order. Standard shipping (5-8 days), Express (2-3 days), Same-day Lagos / NYC / London.
Is shipping free?
Free worldwide shipping on orders over $200. Otherwise: $12 standard, $24 express.
How do I track my order?
Tracking link is sent to your email once we hand off to the carrier. You can also enter your order number on our tracking page (link in the confirmation email).
Do you ship internationally?
Yes — to over 60 countries. Customs and duties are paid by the recipient unless your order is over $500 (we cover them).
↩ RETURNS & EXCHANGES
What is your return policy?
30 days, no questions, no restocking fee. The piece must come back in original packaging, unworn. Return shipping is free in the US, UK, and EU.
Can I exchange for a different size?
Yes — first resize is free, $40 thereafter. We ship a sizing kit with every engagement order.
What if my piece arrives damaged?
Email a photo to care@dripshq.live within 7 days and we send a replacement at no cost, no return required.
∞ WARRANTY
What does the lifetime warranty cover?
Craftsmanship defects forever. Free re-polishing for the life of the piece. Stone re-setting if a stone loosens. Structural repair. The warranty is transferable to a new owner.
What is NOT covered?
Loss, theft, water damage from chlorine/seawater (we recommend removing for swimming), and intentional damage. We hold a third-party insurance bond that pays out if we close.
How do I claim?
Email warranty@dripshq.live with your order number and a photo of the issue. We respond within 4 hours.
📏 SIZING & FIT
How do I measure my ring size?
Three options: (1) Use our printable sizing guide. (2) Bring an existing ring to any jeweller for sizing. (3) Order our sizing kit (free with engagement orders).
What if I get the size wrong?
First resize is free, including return shipping. We aim to turn around in 5 business days.
Can chains be shortened or lengthened?
Yes — most chains can be adjusted by 1-3 inches. Extension is $40, shortening is free.
✦ MATERIALS & CARE
What is moissanite?
A lab-grown stone harder than any precious gem except diamond. Optically brighter than diamond (refractive index 2.65 vs 2.42), more durable than sapphire, made without the human or environmental cost of mining.
How do I clean my piece?
Wipe with a soft microfibre cloth after wear. For deeper cleaning: warm water + a drop of mild dish soap, soft toothbrush, dry with cloth. Avoid chlorine and harsh chemicals.
Will the gold plating wear off?
Plating wears over years of daily wear. We offer free re-plating for the life of the piece — just send it back and it returns in 7-10 days.
✉ B2B & WHOLESALE
Do you offer wholesale?
Yes, for verified retailers with at least one physical location. Email wholesale@dripshq.live with your business details.
Affiliate program?
We pay 12% on every sale you refer. Email affiliate@dripshq.live to join. Same-day approval most days.
Press & media inquiries?
press@dripshq.live — we respond within 24 hours. Press kit available on request.
— STILL STUCK? —
Talk to a real human.
The fastest way to reach us is the chat (bottom-right of every page). Or pick a channel below.
Live chat
Mon-Sat, 8am - 8pm WAT. Average reply under 2 minutes.
— LEGAL —
The fine print.
Privacy policy
We collect only the data needed to deliver your order and improve our service. We never sell your data. Full policy here.
Terms of service
By using DRIPSHQ you agree to our terms. Returns, warranty, and dispute resolution are covered above.
Cookies
We use essential cookies (cart, login) and analytics cookies (anonymous). No third-party advertising cookies.
Sustainability statement
Our moissanite is lab-grown — no mining, no human cost. Our packaging is FSC-certified recycled paper. We offset shipping carbon for every order.
